Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications
Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications
Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications
Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications
Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications
Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications

Try True Value Added Support

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For the past 20 years thousands of clients have turned to the ComHelpDesk for clear answers, unparalleled project coordination and free expert support.  ComHelpDesk is an independent telecommunications agency proudly representing the major service providers to business clients nationwide. Carriers outsource the sale and support of their products to outside agencies in an effort to increase customer satisfaction and reduce internal costs.  We are certified by the carriers to represent all of their products and services. The ComHelpDesk team exceeds the high certification standards set by the carriers and undergoes rigorous continuing education to ensure proficiency in all current voice, data and IP technologies. And, we are free to our business clients. We are supported by the carriers for providing enhanced levels of account team stability to businesses.  The ComHelpDesk enhances – not replaces – your carrier’s 24/7 customer care centers.

 We work solely for our client's satisfaction, and although we always offer the best possible pricing to all of our clients, we prefer that our clients consider our value added service and support as the primary reason for using the ComHelpDesk.

We ask that you take a moment to consider your level of satisfaction with your Local Telco and all of the Carriers you have used over the years.  Have you been completely satisfied? - Or have you experienced service and billing related problems, followed by difficulty in getting someone to respond, then failure to cure the situation to your complete satisfaction. Imagine how your professional life would improve if you could eliminate or cure all of the telecom problems, difficulties and failures simply by having a dedicated and knowledgeable Account Manager who truly cares about you and your company.  Someone who is always willing to help with a service related problem, even if they didn't sell you the service.  Someone who works tirelessly to help improve your telecom systems and services in an effort to improve your business.  Someone who is friendly, considerate and interested not only in your current needs, but also your day-to-day frustrations as well as your long range objectives.  Someone who will get to know your equipment vendor and actually coordinate with them so you have more time for the larger tasks.  Someone who will fix a problem at your Local Telco, simply because you could use the help.  Your Account Manager will be this kind of person, one who will be a valuable asset to your Telecom Staff, or be your Telecom Staff if you don't have one.

We enjoy and respect our clients, and we are proud of the fact that they appreciate and respect the level of support we provide.  We work hard to create the mutual respect and loyalty that exists between the ComHelpDesk and our clients.  You have our commitment that we will do the same for you.  See what our clients say about our customer care.

Standard Value Added Support provided free by

ComHelpDesk

Team Building, Consulting and

Systems Development

 Procurement Implementation Management

We bring your team together as never before.  Your dedicated Account Manager will work with your organization to evaluate current systems and to develop future requirements.  We consistently improve coordination between our client's:

  • Department Heads

  • IT Director

  • Telecom Manager

  • Equipment Vendors

  • Software Vendors

  • Local Telco

  • Carriers

If you don't have a director of IT or Telecom Manager, your Account Manager will fill the gap and deliver the information and answers you need to provide the IT capabilities you want.

We work for you, our client, to develop and refine requirements prior to procurement:

  • Coordinate requirements with Equipment and Software Vendors ensuring compatibility.

  • Determine capabilities and availability of Telco services.

  • Determine capabilities and availability of carrier services.

  • Manage the RFP process with all carriers and secure best price offers.

  • Assist customer with contract evaluation and hazard avoidance.

We work for you, our client during the implementation process:

  • Manage the entire implementation process.

  • Coordinate implementation with the Local Telco.

  • Coordinate implementations with Equipment and Software Vendors.

  • Schedule and conduct periodic implementation conference calls with all participants to ensure all are informed and responding on action items.

  • Maintain a list of all action items and provide reports to you, our client.

  • Manage all test and turn-up activities.

  • Conduct first bill review to ensure compliance with agreements.

We work for you, our client, in the ongoing management of telecom services:

  • Assist with telecom asset management.

  • Assist with development of telecom reports leading to business process improvement.

  • Identify improved telecom technology, services and pricing as may become available.

  • Maintain an active relationship with  department heads and all vendors.
There is little chance that any mid-sized business would ever get the above level of support from any Carrier Direct Service Representative or Account Executive.  More importantly, there is no chance that any Carrier Sales Person would recommend another carrier when that carrier could provide a better service or better terms.

Lastly, we all know that billing problems, service problems and network outages can and sometimes do happen.  These problems can be devastating to your business.  Sometimes, a quick call to your carrier repair group is all it takes to resolve a  service related problem, but what happens if your call is not answered or the problem goes unresolved?  Will your carrier Sales Representative be available to help or even understand the problem?  Will your carrier Sales Representative take ownership of the problem and make it a priority, will they have access to the carrier's department heads, will they stay late, give you their cell phone number and keep you informed?

Your ComHelpDesk Account Manager will take ownership of telecom problems affecting your business.  We understand the carrier systems and how they can impact services or present problems.  We have access to the departments managing those systems and can escalate within those departments.  In short, you can depend on our Value Added Support.

Free Standard Value Added Support is provided to all clients that have procured their carrier services through the ComHelpDesk.  Free Standard Value Added Support is available to all businesses that have an installed telecommunications network, and wish to use the ComHelpDesk during an evaluation and RFP process.  Details on our Free Standard Value Added Support are outlined above.

The ComHelpDesk is also pleased to offer:

Premium Value Added Support

Custom Value Added Support

For more information call (800) 872-9333

 


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