Premium Value Added Support

from the...

Our Premium Value Added Support is designed to provide an enhanced level of support and Telcom Expense Management to the busy IT Director.  Premium Value Added Support is particularly well suited to the needs of the multi-location business, and includes all of the services outlined in our Standard Value Added Support, plus direct support to each remote location.  Premium Value Added Support allows the HQ Director of IT to off-load remote location telcom coordination, problem resolution, and bill management and review functions to the ComHelpDesk, freeing more time for IT development.   The HQ Director of IT maintains control and the ComHelpDesk implements and manages services under the direction of the HQ organization.  Premium Value Added Support allows the Director of IT to enhance resource management, improve HQ support to remote locations, deploy real-time network control and reporting systems, speed implementation times, improve vendor coordination, speed problem resolution, improve training, and control costs.

As an example the ABC Company, a large business with a HQ location and 400 franchise locations wants the ComHelpDesk to provide day-to-day telcom support to each franchise location.  The IT Director establishes franchise service and authority levels, and guidelines for periodic activity reporting.  The ComHelpDesk provides unified support and a single point of contact to all remote locations, all activity goes to ABC @ ComHelpDesk . com

Franchise support services are significantly improved and the brand name is strengthened, all while vastly improving the quality of telcom services to the remote locations.  Numerous individual and consolidated reports are made available to the franchise support manager, facilitating the identification of problem areas and spotlighting growth opportunities.  There is no limit to what can be accomplished by using Premium Value Added Support from the ComHelpDesk.

The significance of the telecommunications cost controls implemented and monitored by ComHelpDesk cannot be overstated.  A Real-time network control and reporting system will be implemented when services are procured through select carriers.  ComHelpDesk will monitor all billing on a monthly basis, identifying potential billing problem and ensuring that billing is consistent with the telecommunications contract.  If charges, fees or taxes are inappropriate, ComHelpDesk will inform our client and open a dispute with the carrier.  In most cases this reconciliation occurs prior to our client even receiving the carrier bill.  The most common carrier error is over billing for services, usage or taxes, and billing for services that have been disconnected.  See a case study of an actual mid-sized business that came to ComHelpDesk for assistance.

Premium Value Added Support (PVA) with Telcom Expense Management Service (TEM) is billed monthly on a per location basis.  The concept is to provide enhanced support down to the location level, along with expense management down to the account level, all without adding a full-time Telcom Manager to your staff.

We enjoy and respect our clients, and we are proud of the fact that they appreciate and respect the level of support we provide.  We work hard to create the mutual respect and loyalty that exists between the ComHelpDesk and our clients.  You have our commitment that we will do the same for you.  See what our clients say about our customer care and how our Premium Value Added Support can enhance your operations and improve your bottom line.

The ComHelpDesk is also pleased to offer:

Free Standard Value Added Support

Custom Value Added Support

For more information call (800) 872-9333