Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications
Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications
Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications
Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications
Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications
Telcom Qwest Phone Local Broadband Internet DSL Long Distance Data ATM Telecommunications

Case Study

Carrier Over Billing

Actual Mid-Sized Business

 

The name of this business and the carrier involved has been left out to protect the confidentiality of the parties.

This mid-sized business was overcharged for telecommunications usage, fees and taxes, and incorrectly charged for services that had been disconnected.  Using the services of ComHelpDesk all amounts were refunded to the business.  Following are the actual amounts overcharged and the impact on the bottom line of the business.

Mid-Sized Business 2008
What Carrier Billed: $126,066
What Carrier Should Have Billed: $84,589
Carrier Over Billing: $41,477
Carrier Over Billing as a Percentage 32.9%
   
Impact on Business Revenue  
Total Revenue: $100,000,000
Total Expenses: $95,200,000
Net Income: $4,800,000
Net Margin: 4.800%
Overcharged Telecommunications: $41,477
As a Percentage of Net Income: 0.8641%
   
Actual Benefits Provided by ComHelpDesk  
Overcharges Recovered and Refunded: $41,477
The cost of ComHelpDesk Premium Value Added Support: $3,600
Net Benefit (Not Including other Premium Value Added Support): $37,877

The most frequent billing errors are: over billing monthly service charges, overbilling usage or taxes, and billing for services that have been disconnected.  The occurrence and frequency of over billing is not surprising given the complexity of the carrier's pricing plans, contracts, service order systems, service delivery systems and billing systems.  The situation is compounded by the number of people involved in keying information into these systems; and, in many cases, the carriers outsource these keying functions to organizations staffed with people who have little or no telcom experience.  Mistakes are frequently made.

Sadly, most businesses either don't understand the carrier bill, or overlook these improper charges and simply send it to accounts payable for payment. 

We enjoy and respect our clients, and we are proud of the fact that we consistently identify and correct improper carrier billing.  You have our commitment that we will do the same for you.  See what our clients say about our customer care and how our Premium Value Added Support can enhance your operations and improve your bottom line.

Premium Value Added Support by ComHelpDesk can help you avoid over paying.

For more information call (800) 872-9333

 

 
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